Refund policy

Faithful Creations Returns & Refunds Policy

Faithful Creations is a brand operated by 12268906 CANADA INC.

Our Commitment: Due to the unique and custom nature of our products, we do not accept returns or offer refunds unless the product is defective or damaged upon arrival. We encourage you to review your order carefully before finalizing your purchase.

1. Defective or Damaged Products:

  • If your product arrives defective or damaged, please notify us within 7 days of receiving your order.
  • How to Notify Us: Please contact our customer service team immediately at hello@faithfulcreations.art or via our Contact Us | Biblical Wall Art | Faithful Creations.
  • Required Information: To help us resolve the issue quickly, please include:
    • Your order number.
    • A clear description of the defect or damage.
    • Photos or videos clearly showing the issue.
  • Resolution: Upon verification of the defect or damage, we will promptly arrange for a replacement product at our expense or issue a full refund.

2. Return Shipping & Restocking Fees (for Defective/Damaged Products):

  • For products confirmed to be defective or damaged, Faithful Creations (12268906 CANADA INC.) will cover all associated return shipping costs. We will provide you with a pre-paid return label and instructions for returning the item.
  • No restocking fees will be applied to returns of defective or damaged products.

3. Exchanges:

  • We offer exchanges only for products that are confirmed to be defective or damaged upon arrival. In such cases, a replacement product will be sent to you at our expense after the original item's assessment. We do not offer exchanges for non-defective products.

4. Refund Process:

  • Once your return for a defective or damaged product has been approved, your refund will be processed. Approved refunds will be issued to your original method of payment within 14 business days of the approval date. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.

5. Non-Defective Product Returns:

  • Returns for non-defective or non-damaged products will not be accepted and will be returned to the sender at their expense.